Overview

• Salary

  25,000 PHP ~ 40,000 PHP

• Industry

  Financial Service

• Job Description

  This position is an office based officer in-charge in approving and reviewing the FSOL and OL services provided to the clients ensuring its proper, complete and timely delivery. This includes shipment, renewal of insurance, parking, maintenance, disposal and other related matters.
  
  • Coordinate, support and mentor the day to day work of the Fleet Services Officers, including workload,
  timelines and expected customer experience and Shared Services outcomes; ensuring service delivery
  to customers remains efficient, customer centric and meets agreed service level agreements and key
  performance indicators.
  • Monitor, review and analyse fleet management systems and data to generate reports on balance score
  cards, service levels, operational performance and customer feedback to provide and inform accurate
  advice and information for staff, customers, management and external agencies.
  • Maintain partner relationships with internal and/or external stakeholders (including individual and
  customer groups) to identify customer needs and inter business activities required to foster a productive
  relationship between Shared Services, the Department and its customers.
  • Actively contribute to a culture of customer centricity and continuous improvement by providing,
  documenting and maintaining Shared Services and Customer Experience procedures, policies and
  manuals.
  • Initiate, adopt and implement appropriate workflows including the use of new/update to Shared
  Services and Customer Experience technologies and methodologies to ensure that team members
  have the necessary skills and experience to deliver efficient and effective customer centric service
  delivery.
  • Contribute to the preparation of correspondence, briefings and reports to support the effective
  operations of Shared Services functions for operational management meetings and Governance
  forums.
  • Work collaboratively to share and maintain knowledge of Shared Services customer feedback, insights
  and reporting findings to continually improve the customer experience through service design and
  delivery.