Overview

• Salary

  2,000 USD ~ 2,000 USD

• Industry

  Travel / Tourism

• Job Description

  Provides personal service to guest throughout the visit to the property and maintains personal contact with guests for future visitation and assistance
  Supports marketing promotion, events and programs that drive relationship with premium players
  Achieves client quotas, performance targets and goals as assigned by the Company
  - Conduct competitor's check regarding casino events, services and player's benefits
  - Acquires potential players to visit and play at the casino and ensures that players are well taken cared of.
  - Maintains professional working relationship with the patrons.
  - Ensures that patron's requests on transportation, F&B, room accommodation etc. are properly communicated within internal team members and ensure all transactions are properly executed according to Company standards.
  - Prepares necessary reports for the inventory management of premium direct offer items
  - Acquires potential patrons through membership sign-ups and/or referrals of High-Valued Patrons (HVPs)
  - Maintains good relationship with patrons through invitations to company organized events, dinners, promotions and tournaments
  - Conducts telemarketing, invites new and returning patrons to special events and endorse promotions to increase revenue.
  - Handles guest complaints, responds and/or escalates guest concerns in a timely manner.