Job Description

***ROLE***Sales Engineer is responsible for selling into new prospects as well as farming back into existing customers to ensure high renewal and customer satisfaction levels. Measures of success include new customer acquisition rates, renewal rates, up-selling, cross-selling, customer satisfaction and contribution to overall sales team and business success. This position reports directly to the Head of Japanese Customer Support Department/Team.New Product Development 40% Exsiting client: 60%***RESPONSIBILITIES***Responsibilities include but are not limited to:1. Establishes new accounts and services accounts by identifying potential customers and planning and organizing sales call schedule.2. Maintain existing clients.3. Serves and interprets customers by identifying their needs and engineering adaptations of products, equipment, and services.4. Prepares client quotations. 5. Prepare and deliver technical presentations to new and existing clients.6. Collaborate with sales teams to understand customer requirements, to promote the sale of company products, and to provide sales support.7. Create sales or services by cold calling or through sales leads.8. Identifies current and future customer service requirements by establishing personal rapport with potential and actual customers and others in a position to understand service requirements.9. Provides product, service, or equipment technical and engineering information by answering questions and requests.10. Determines improvements by analyzing cost-benefit ratios of equipment, supplies, or service applications in customer environment and engineering or proposing changes in equipment, processes, or use of materials or services.11. Gains customer acceptance by explaining or demonstrating cost reductions and operations improvements.12. Submits orders by conferring with technical support staff and costing engineering changes.13. Develops customer's staff by providing technical information and training. 14. Prepares sales engineering reports by collecting, analyzing, and summarizing sales information and engineering and application trends.15. Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.16. Contributes to sales engineering effectiveness by identifying short-term and long-range issues that must be addressed, recommending options and courses of action, and implementing directives.17. Contributes to team effort by accomplishing related results as needed.18. Performs other duties and responsibilities that maybe required of from time to time by the immediate superior/department and/or the management.