Job Description
Role & Responsibility]- Provides timely and effective operational support for ERP / (MES) applications (Customer Demand Management, Production Planning, Procurement, Warehousing, Inventory Management, Sales, etc.)- Monitors the ERP / (MES) support queues and ensures cases are moved through the support process in a timely manner and escalated when appropriate to bring to quicker resolution.- Actively identifies and investigates system issues, provides resolution and follow-up to end users.- Escalates more complex problems to L2 support groups (Japanese Engineers) then co-work with them.- Resolves problems by clarifying the user’s question/issue, determining the cause of the issue, selecting, and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.- Engage with stakeholders to identify areas for improvement.- Conducts remote, classroom, and one-on-one ERP / (MES) end-user training as needed.- Proactively works to improve existing support procedures, processes, and tools.- Develop, implement, and maintain the documentation of workflow and process, as per customer and business requirements.- Contributes to support knowledgebase for Engineering Team to utilize.- Undertakes assignments on projects or special initiatives as appropriate.2, Application Development[Role & Responsibility]- Based on requests from overseas factories and/or System Department in Japan, develop, update and modify ERP/(MES) application under the supervision of Japanese engineer.- Hearing as is operation, plan to be operation model, design then implement along with Japanese Engineers.- Develop and provide other IT solutions necessary to improve client operations, enhance business performance, and resolve issues.- Remain current on technology trends to keep our software as innovative as possible.- Stay on track of the application lifecycle to ensure necessary updates are completed on time.