Overview

• Salary

  70,000 PHP ~ 100,000 PHP

• Industry

  IT

• Job Description

  Role & Responsibility]
  - Provides timely and effective operational support for ERP / (MES) applications (Customer
  Demand Management, Production Planning, Procurement, Warehousing, Inventory
  Management, Sales, etc.)
  - Monitors the ERP / (MES) support queues and ensures cases are moved through the support
  process in a timely manner and escalated when appropriate to bring to quicker resolution.
  - Actively identifies and investigates system issues, provides resolution and follow-up to end
  users.
  - Escalates more complex problems to L2 support groups (Japanese Engineers) then co-work with
  them.
  - Resolves problems by clarifying the user’s question/issue, determining the cause of the issue,
  selecting, and explaining the best solution to solve the issue, expediting correction or
  adjustment, and following up to ensure resolution.
  - Engage with stakeholders to identify areas for improvement.
  - Conducts remote, classroom, and one-on-one ERP / (MES) end-user training as needed.
  - Proactively works to improve existing support procedures, processes, and tools.
  - Develop, implement, and maintain the documentation of workflow and process, as per
  customer and business requirements.
  - Contributes to support knowledgebase for Engineering Team to utilize.
  - Undertakes assignments on projects or special initiatives as appropriate.
  2, Application Development
  [Role & Responsibility]
  - Based on requests from overseas factories and/or System Department in Japan, develop,
  update and modify ERP/(MES) application under the supervision of Japanese engineer.
  - Hearing as is operation, plan to be operation model, design then implement along with
  Japanese Engineers.
  - Develop and provide other IT solutions necessary to improve client operations, enhance
  business performance, and resolve issues.
  - Remain current on technology trends to keep our software as innovative as possible.
  - Stay on track of the application lifecycle to ensure necessary updates are completed on time.