Overview

• Salary

  35,000 PHP ~ 45,000 PHP

• Industry

  IT

• Job Description

  oHandle inquiries/incident reports coming from clients in both English and Japanese via phone, email, chat, etc. in accordance with existing processes and guidelines
  •Record details of inquiries as tickets and ensure the information is reflected in the system
  •Translate inquiries from Japanese to English and vice versa, and escalate as needed
  •Maintain the knowledge base and keep it organized for future use
  •Create reports on weekly/monthly help desk performance
  • Analyze relevant data and initiate process improvements in problem areas