工作内容

THE ROLE: The Case Manager is responsible for resolving all technical and non-technical issues related to services, through liaising with our customers and local providers. The suitable candidate will identify and establish new processes and continuously optimize existing ones, to enable Expereo to offer an excellent and unrivalled Customer Service experience. THE RESPONSIBILITIES: Here are how your day-today responsibilities of the role will look like, but are not limited to: • Work together with a team of Network Engineers towards a common preset goal • Act as first-line support person for internal and external parties • Responsible for Network & Data Communication Systems • Customer Excellence (internal/external customer engagement and relationship management) • Should be customer support ordinated candidate, should have very good knowledge of customer service processes. • Good knowledge of ITIL Framework. • To create an environment which is a great place to work for you and your colleagues through your dedication, enthusiasm, sharing of knowledge, integrity and desire to support others. • To display excellent standards in all you do and inspire others to do the same, and that you operate within legislative/regulatory and company policies and procedures. • To display confidence, self-belief and openness to new ideas, adapting and embracing challenges and opportunities with a determination to excel. • Continuously develop own skills by attending all required training courses and maintaining an up to date knowledge of products, services, systems and work processes.