Overview

• Salary

  80,000 PHP ~ 120,000 PHP

• Industry

  BPO / IT BPO / Call Center

• Job Description

  THE ROLE:
  The Case Manager is responsible for resolving all technical and non-technical
  issues related to services, through liaising with our customers and local providers.
  The suitable candidate will identify and establish new processes and continuously
  optimize existing ones, to enable Expereo to offer an excellent and unrivalled
  Customer Service experience.
  THE RESPONSIBILITIES:
  Here are how your day-today responsibilities of the role will look like, but are not
  limited to:
  • Work together with a team of Network Engineers towards a common preset
  goal
  • Act as first-line support person for internal and external parties
  • Responsible for Network & Data Communication Systems
  • Customer Excellence (internal/external customer engagement and
  relationship management)
  • Should be customer support ordinated candidate, should have very good
  knowledge of customer service processes.
  • Good knowledge of ITIL Framework.
  • To create an environment which is a great place to work for you and your
  colleagues through your dedication, enthusiasm, sharing of knowledge,
  integrity and desire to support others.
  • To display excellent standards in all you do and inspire others to do the
  same, and that you operate within legislative/regulatory and company
  policies and procedures.
  • To display confidence, self-belief and openness to new ideas, adapting and
  embracing challenges and opportunities with a determination to excel.
  • Continuously develop own skills by attending all required training courses
  and maintaining an up to date knowledge of products, services, systems
  and work processes.